Bethesda Softworks - Do Developers Listen to Gamers?

Games Radar has an odd article that asks Bethesda's Matt Grandstaff if developers really listen to fans.  I say "odd" because without prejudicing Matt's replies, it seems unlikely any developer would answer with anything other than a polite "of course".  Anyway, here's a taste:

GR: Do developers really listen to gamers? Or should gamers stick to gaming and leave developing to developers?

Matt: The folks at our office definitely listen to what the fans have to say. On any given day, you'll even see devs actively participating in discussion within our own forums or commenting on our blog. Additionally, I spend a lot of my time informing guys of any feedback, good and bad, that I feel the developers should be aware of.