Tabula Rasa - Dev Profile @ MMORPG.com
MMORPG.com: Take us through a typical day of work at NCSoft, what is it like when you show up at the office?
April Burba: The thing I like most about my job is that there is no 'typical day' as a community manager. Depending on where your game is at in its life cycle (My games are MMOs) you could be coordinating a beta if the game hasn't launched, or you could be throwing a large in-game event for a holiday.
Community is part networking, part party planning, part emergency response team. It's also about anticipating consumers demands and feedback, one of the most notoriously frustrating and difficult things to do reliably. Community at its core is sifting through a million data points and pulling out what is most important and communicating that to developers and publishers.
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