Ripper
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Check the other news too (on the news thread). That piece of news makes it sound one-sided while others have a more both-sided feel to them. I, of course, don't know the truth, but good to get the news from as many angles as possible. I think they did not mishandle the thing. The leadership made a major misjudgment to release the game too early. Everything after that is just a consequence of the bad decision.
I've read a number of articles over the last few days, not just the news here. I do think they've mishandled several things, and I think Sony taking the drastic step of removing a major release from their store reflects that. In the first place, they stated that Sony had waived their usual quality control requirements, on the understanding that the quality bar would be met by a release patch. That now reflects badly on Sony, as the quality on the last gen systems was not there.
Then they told customers to seek their refunds through Sony and MS, without making any special arrangements with them. So, they were inundated through their usual complaints/refunds system, without any agreements about refunds being due.
I think it's safe to say that they have mightily displeased Sony, and I don't think that was a great move.
- Joined
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