All companies seem to be gradually moving towards being almost unable to contact them. Only if you go to their physical store, if they have one, and if you go there they push you back to the digital, saying they don't deal with that.
I have a pretty big box-store in my country, that sells loads of stuff, and it used to have a call center, email address or contacting them directly through a web form. Well, all of that is gone. It's like working with a black box now.
On Steam I've never had contact with a human being, but that's the fortunate case, where I didn't need to. I keep hearing about youtubers, who have their whole livelyhood in the hands of youtube, and are unable to get a human being. And even if they do after loads of trying, there's no continuity between them.
It's gonna be terrible, the future we're moving towards.