I agree with kalniel. I'm probably biased because I work as a developer myself, but thankfully not on huge and complex projects such as Skyrim, but most user reports are close to useless. "This does not work" is not useful information. Such reports are sent back to the user, because the usual tongue-in-cheek answer to this is, "well, it works on my workstation." There need to be details describing the situations and actions under which the bug occurs, and with a big product like this, hopefully detailed technical information. Without being able to reproduce a bug, it is next to impossible to fix it.