'Never trust a user' is the most important rule I've learnt over the years, and when the user is an I.T person then be twice as skeptical! Help desks must hate jerks like me ringing up with obscure messes I've gotten myself into because "I know computers", and a lot of gamer's (particularly PC) probably think they're quasi-experts just because they've managed to get the game to boot. (as evidenced by the many assertions made on this forum
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Anyway my 2 cents is that the dev team have every bug that users are complaining about and more logged in their bug tracking software and have them prioritised by some pre-defined formula, and they're working their way through them. There's no way the test team could have missed the key mapping problems on the PC for example, that bug just didn't make it to the top of the list before 11/11.
Anyway my 2 cents is that the dev team have every bug that users are complaining about and more logged in their bug tracking software and have them prioritised by some pre-defined formula, and they're working their way through them. There's no way the test team could have missed the key mapping problems on the PC for example, that bug just didn't make it to the top of the list before 11/11.