Age of Conan - Banned Accounts Q&A @ TTH

Funcom have banned some accounts due to exploits that have been used to gain more money in Age of Conan. The problem seems to be that they have temporarily banned some legitimate accounts too and in the interest of customer service/public relations, they have conducted a Q&A with Ten Ton Hammer:

Ten Ton Hammer: What if the accounts banned were legitimate accounts? For instance many guilds have given a guild character much gold to act as a guild bank until the in-game bank was brought back up. What can players do to get these accounts reactivated, assuming the gold was legitimate?

Mathis: Sometimes accounts suspended were legitimate accounts but we do our best to avoid this. Suspicious behavior might cause a temporary suspension until we have verified that it was a false alarm. We have our own team going through data to analyze whether it was legitimate or not. Every case is analyzed and accounts will be re-opened if we happen to verify that actions were legitimate. On this specific incident, players should do as instructed in the mail we sent out to those who got affected. They should e-mail account-status@ageofconan.com and our staff will process their case. We have no intention of keeping players from playing the game. So it is in our best interest to make sure that people get back in the game if everything was legitimate.

Ten Ton Hammer: Some accounts have had gold removed but the account wasn't banned. Is there anything these players can do to rectify the situation if the gold was legitimate?

Mathis: They should e-mail account-status@ageofconan.com as instructed in the mail they got from us. We sent out different e-mails depending on what happened to their account. Everyone was informed that they should contact us if they for some reason felt that a mistake was done on our end.