Mass Effect 2 - Shooter or RPG?

During this year's GDC, Bioware's Christina Normann gave a lecture which people from Game Zenith attended. After GDC, Game Zenith has published an article where they frankly scorn Bioware for the lack of major rpg elements in Mass Effect 2. 

The included some authentic quotes from Christina Norman in the article. Here's a direct quote from Chritina Norman and Game Zenith's reaction:

"Fans complaining (About lack of RPG experience in ME2) is a small percentage of the overall post (In the Bioware forums)"

This is a real slap in the face to those core RPG gamers who have followed Bioware over the years. It is as if Bioware does not care about the lesser percentage of their audience, as long as the larger percentage loves it and they get their profits. Bioware seems to not recall who built them in the first place. They fail to remember who bought their products and put money into their pockets from the beginning. I know Bioware is on a quest to seek profits, thus broadening their audience, but please do not act like the voice of RPGers are not that important because we are a "small percentage". RPG gamers are loyal and will support you as long as you respect their desires. Shooter gamers are itinerant, once you think you've gotten their attention, they will move on to the next big thing. Remember this Bioware while developing Mass Effect 3.

 Christina also mentioned that in Mass Effect 1:

when you level up, it interrupts gameplay and when you pause the game to level up and jump back into the action, you do not know what’s going on.

Apparently, Bioware is going the shooter route with the Mass Effect series. Will ME3 then be pure shooter? And do you think Bioware should go this route?